Deutsch
EnglishGeneral Terms and Conditions
General Terms and Conditions
General Terms and Conditions - General Terms and Conditions
The contract language is English. We are not subject to any other codes of conduct, with the exception of the paragraphs listed below. The statutory warranty applies. There are no guarantee conditions.
1. Scope
German law applies exclusively to the legal relationship between the parties, excluding the UN Convention on Contracts for the International Sale of Goods. In addition to legal law, the legal relationship with our customers is specified in these General Terms and Conditions in the version valid at the time of the order.
2. Contractual partner
The purchase contract is concluded with: www.softgeschirr.com, Bettina Güttler, An Boerns Soll 80, 21244 Buchholz, Germany. You can reach our customer service for questions, complaints and complaints by email at info@softgeschirr.com or use our contact form. The presentation of the products in the online shop does not constitute a legally binding offer, but represents a non-binding online catalogue By clicking the „Order“ button, you place a binding order for the goods included in the shopping cart, and the delivery confirmation is made by sending an e-mail.
2.1 Ordering by telephone:
We are also happy to accept your orders by telephone. On weekdays from Monday - Friday from 10:00 a.m. to 17:00 p.m. we will be happy to provide you with advice and support by telephone. We look forward to your call on +49-40 - 948 527 38.
3. Prices, payment methods
The prices stated on the product pages are European prices and include VAT. The prices are determined according to the current online catalog at the time of the order. Errors are expressly reserved.
The customer only has the right to offset if his counterclaims have been legally established or are undisputed by us. In addition, the customer is only authorized to exercise a right of retention to the extent that his counterclaim is based on the same contractual relationship.
3.1 Payment in advance
Please transfer the invoice number including shipping fee to our account in advance after receiving your confirmation email.
We will ship your order after receiving the invoice amount.
3.2 Payment by surname:
The purchaser only pays cash to the post office or parcel service upon delivery of the goods. Attention: When paying by last name, in addition to the purchase price and the shipping fee, there is an additional EUR 6.00 cash on delivery fee, which must be borne by the customer. For the cash on delivery service, the delivery person charges a collection fee of 2.00 euros, which must be borne by the recipient upon delivery.
3.3 Payment by invoice for customers from Germany:
No guest order after the 4th successful customer order (! you can order ) from us on account. You therefore do not need to pay in advance, but only after receiving the goods. Please note that purchase on account will only be activated by us upon request and is subject to change. Furthermore, purchase on account only applies to customers from Germany.
3.4. Payment via PayPal:
You can use your existing PayPal account and pay for your order conveniently and quickly with us. You can also pay via PayPal using your credit card.
PayPal payments are easy, fast and secure. Since we usually receive a Paypal payment confirmation immediately, we can process your order quickly. Payment via PayPal is free of charge for you because we do not charge any fees for this use.
Purchase on account Ratepay:
By selecting the payment method Ratepay (PayPal) you must Ratepay payment terms accept and declare yourself carrying out a Risk assessment by Ratepay, our partner, agreed. They also accept PayPal's Privacy Policy.
If your transaction can be successfully processed via purchase on account, the purchase price will be assigned to Ratepay and you may only transfer to Ratepay, not to the dealer.
4. Delivery
Immediately after placing your order with Softgeschirr.com, you will receive a confirmation email to your
address provided. Please check again whether all information is correct and please let us know immediately if you would like to make any changes to the products.
Guarantees regarding the quality or durability of the goods must be expressly marked as such in the order confirmation.
Unless otherwise agreed, delivery takes place from our warehouse to the delivery address specified by the customer. A subsequent delivery address change is not possible.
All information about the availability, shipping times or delivery times of a product is only expected information and approximate guidelines, unless something has been expressly agreed.
In the event of force majeure, such as operational disruptions, transport delays, measures in the context of labor disputes, in particular strikes and lockouts, as well as in the event of non-delivery, incorrect or late delivery by the supplier of software.com, regardless of the reason for (Self-delivery reservation), and in the event of other obstacles to performance for which we are not responsible, we can postpone delivery for the duration of the hindrance and a reasonable start-up time thereafter. If this is likely to be a permanent obstacle, we have the right to refuse delivery of the goods in whole or in part and to withdraw from the contract. In this case, the customer will be informed that the ordered product is not available. The customer's legal claims remain unaffected.
4.1. Shipping fee:
We charge a flat shipping fee of EUR 4.50 per shipment. For oversized items or items that need to be shipped by a shipping company, please ask us about shipping costs before placing your order.
5. Right of return/right of withdrawal
You have the right to cancel this contract within fourteen days without giving reasons.
The withdrawal period shall be fourteen days from the day on which you or a third party designated by you, other than the carrier, have taken possession of the goods or have.
In order to exercise your right of withdrawal, you must contact us
Güttler mail order
Bettina Güttler
An Boern's Soll 80
21244 Buchholz/Germany
Email: info@softgeschirr.com
by means of a clear statement (, for example, a letter sent by post, fax or email ) about your decision to withdraw from this contract. You can do this on our website Sample cancellation form.
use, but this is not mandatory. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Cancellation consequences
If you cancel this contract, we will provide you with all payments we have received from you, including delivery costs ( except for any additional costs arising therefrom, that you have chosen a different type of delivery than the cheapest standard delivery offered by us ), to be repaid immediately and at the latest within fourteen days of the day, on which we received notification of your revocation of this contract. For this repayment we will use the same payment method that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day deadline has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of them that is not necessary to check the nature, properties and functionality of the goods.
The right of withdrawal in distance selling does not apply to:
Delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.
Delivery of sealed goods that are not suitable for return for health or hygiene reasons if their seal has been removed after delivery.
Delivery of goods if they have been unidentifiable mixed with other goods after delivery due to their nature.
Delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded
The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose place of residence and delivery address is outside the European Union at the time the contract is concluded.
If you are an entrepreneur within the meaning of Section 14 of the Civil Code (BGB) and are acting in the exercise of your commercial or independent activity when concluding the contract, the right of withdrawal does not exist.
withdrawal form
If you would like to return goods for an exchange or refund, please complete this cancellation form and send it to us within the 14-day cancellation period.
Or simply send us a message.
5.1 Other information:
General Terms and Conditions - General Terms and Conditions
The contract language is English. We are not subject to any other codes of conduct, with the exception of the paragraphs listed below. The statutory warranty applies. There are no guarantee conditions.
1. Scope
German law applies exclusively to the legal relationship between the parties, excluding the UN Convention on Contracts for the International Sale of Goods. In addition to legal law, the legal relationship with our customers is specified in these General Terms and Conditions in the version valid at the time of the order.
2. Contractual partner
The purchase contract is concluded with: www.softgeschirr.com, Bettina Güttler, An Boerns Soll 80, 21244 Buchholz, Germany. You can reach our customer service for questions, complaints and complaints by email at info@softgeschirr.com or use our contact form. The presentation of the products in the online shop does not constitute a legally binding offer, but represents a non-binding online catalogue By clicking the „Order“ button, you place a binding order for the goods included in the shopping cart, and the delivery confirmation is made by sending an e-mail.
2.1 Ordering by telephone:
We are also happy to accept your orders by telephone. On weekdays from Monday - Friday from 10:00 a.m. to 17:00 p.m. we will be happy to provide you with advice and support by telephone. We look forward to your call on +49-40 - 948 527 38.
3. Prices, payment methods
The prices stated on the product pages are European prices and include VAT. The prices are determined according to the current online catalog at the time of the order. Errors are expressly reserved.
The customer only has the right to offset if his counterclaims have been legally established or are undisputed by us. In addition, the customer is only authorized to exercise a right of retention to the extent that his counterclaim is based on the same contractual relationship.
3.1 Payment in advance
Please transfer the invoice number including shipping fee to our account in advance after receiving your confirmation email.
We will ship your order after receiving the invoice amount.
3.2 Payment by surname:
The purchaser only pays cash to the post office or parcel service upon delivery of the goods. Attention: When paying by last name, in addition to the purchase price and the shipping fee, there is an additional EUR 6.00 cash on delivery fee, which must be borne by the customer. For the cash on delivery service, the delivery person charges a collection fee of 2.00 euros, which must be borne by the recipient upon delivery.
3.3 Payment by invoice for customers from Germany:
No guest order after the 4th successful customer order (! you can order ) from us on account. You therefore do not need to pay in advance, but only after receiving the goods. Please note that purchase on account will only be activated by us upon request and is subject to change. Furthermore, purchase on account only applies to customers from Germany.
3.4. Payment via PayPal:
You can use your existing PayPal account and pay for your order conveniently and quickly with us. You can also pay via PayPal using your credit card.
PayPal payments are easy, fast and secure. Since we usually receive a Paypal payment confirmation immediately, we can process your order quickly. Payment via PayPal is free of charge for you because we do not charge any fees for this use.
Purchase on account Ratepay:
By selecting the payment method Ratepay (PayPal) you must Ratepay payment terms accept and declare yourself carrying out a Risk assessment by Ratepay, our partner, agreed. They also accept PayPal's Privacy Policy.
If your transaction can be successfully processed via purchase on account, the purchase price will be assigned to Ratepay and you may only transfer to Ratepay, not to the dealer.
4. Delivery
Immediately after placing your order with Softgeschirr.com, you will receive a confirmation email to your
address provided. Please check again whether all information is correct and please let us know immediately if you would like to make any changes to the products.
Guarantees regarding the quality or durability of the goods must be expressly marked as such in the order confirmation.
Unless otherwise agreed, delivery takes place from our warehouse to the delivery address specified by the customer. A subsequent delivery address change is not possible.
All information about the availability, shipping times or delivery times of a product is only expected information and approximate guidelines, unless something has been expressly agreed.
In the event of force majeure, such as operational disruptions, transport delays, measures in the context of labor disputes, in particular strikes and lockouts, as well as in the event of non-delivery, incorrect or late delivery by the supplier of software.com, regardless of the reason for (Self-delivery reservation), and in the event of other obstacles to performance for which we are not responsible, we can postpone delivery for the duration of the hindrance and a reasonable start-up time thereafter. If this is likely to be a permanent obstacle, we have the right to refuse delivery of the goods in whole or in part and to withdraw from the contract. In this case, the customer will be informed that the ordered product is not available. The customer's legal claims remain unaffected.
4.1. Shipping fee:
We charge a flat shipping fee of EUR 4.50 per shipment. For oversized items or items that need to be shipped by a shipping company, please ask us about shipping costs before placing your order.
5. Right of return/right of withdrawal
You have the right to cancel this contract within fourteen days without giving reasons.
The withdrawal period shall be fourteen days from the day on which you or a third party designated by you, other than the carrier, have taken possession of the goods or have.
In order to exercise your right of withdrawal, you must contact us
Güttler mail order
Bettina Güttler
An Boern's Soll 80
21244 Buchholz/Germany
Email: info@softgeschirr.com
by means of a clear statement (, for example, a letter sent by post, fax or email ) about your decision to withdraw from this contract. You can do this on our website Sample cancellation form.
use, but this is not mandatory. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Cancellation consequences
If you cancel this contract, we will provide you with all payments we have received from you, including delivery costs ( except for any additional costs arising therefrom, that you have chosen a different type of delivery than the cheapest standard delivery offered by us ), to be repaid immediately and at the latest within fourteen days of the day, on which we received notification of your revocation of this contract. For this repayment we will use the same payment method that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day deadline has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of them that is not necessary to check the nature, properties and functionality of the goods.
The right of withdrawal in distance selling does not apply to:
Delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.
Delivery of sealed goods that are not suitable for return for health or hygiene reasons if their seal has been removed after delivery.
Delivery of goods if they have been unidentifiable mixed with other goods after delivery due to their nature.
Delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded
The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose place of residence and delivery address is outside the European Union at the time the contract is concluded.
If you are an entrepreneur within the meaning of Section 14 of the Civil Code (BGB) and are acting in the exercise of your commercial or independent activity when concluding the contract, the right of withdrawal does not exist.
withdrawal form
If you would like to return goods for an exchange or refund, please complete this cancellation form and send it to us within the 14-day cancellation period.
Or simply send us a message.
5.1 Other information:
Our high-quality products leave our factory in new condition. Therefore, we cannot accept used or damaged items. Furthermore, please ensure that the goods are returned free of animal hair and contaminated. We do not accept returns from animals that have parasites or are contagious. If we receive contaminated goods, the goods will be returned or cleaned at your expense.
If you return an item, please note the following:
Please treat the goods we send you with care and attention. We will NOT accept defective or damaged goods!
Custom-made items made to your specifications, e.g., with engravings of your dog's name or initials, are non-returnable and can only be ordered with advance payment.
6. Retention of Title
The goods remain our property until full payment has been received.
7. Warranty
For all defects in the goods that occur during the warranty period, the customer is entitled to statutory rights to subsequent performance, as well as, if the statutory requirements are met, the right to a price reduction or withdrawal, as well as compensation for damages, including compensation for damages in lieu of performance and reimbursement of wasted expenses, at his or her discretion.
To prove the start of the warranty period, you should carefully retain the relevant documents (invoices, delivery notes, etc.) in your own interest. In cases of doubt, especially after longer periods of time, we must insist on the presentation of these documents. Damage resulting from natural wear and tear, improper use, or lack of or incorrect care is excluded from the warranty. We ask for your understanding!
Since the reproduction in the catalog or on the website may differ from the original for technical reasons, there may be slight deviations in quantity, dimensions, weight, and color.
We are not responsible for the safety of your pet. For example, collars/harnesses and leashes must be adjusted to the size and weight of the animal at the customer's own risk. We would be happy to advise you.
The customer's warranty claims for the sale of used items expire within one year of delivery of the goods. Warranty claims for other items expire within two years of delivery of the goods.
8. Printing errors:
Errors in words and images excepted.
If you return an item, please note the following:
Please treat the goods we send you with care and attention. We will NOT accept defective or damaged goods!
Custom-made items made to your specifications, e.g., with engravings of your dog's name or initials, are non-returnable and can only be ordered with advance payment.
6. Retention of Title
The goods remain our property until full payment has been received.
7. Warranty
For all defects in the goods that occur during the warranty period, the customer is entitled to statutory rights to subsequent performance, as well as, if the statutory requirements are met, the right to a price reduction or withdrawal, as well as compensation for damages, including compensation for damages in lieu of performance and reimbursement of wasted expenses, at his or her discretion.
To prove the start of the warranty period, you should carefully retain the relevant documents (invoices, delivery notes, etc.) in your own interest. In cases of doubt, especially after longer periods of time, we must insist on the presentation of these documents. Damage resulting from natural wear and tear, improper use, or lack of or incorrect care is excluded from the warranty. We ask for your understanding!
Since the reproduction in the catalog or on the website may differ from the original for technical reasons, there may be slight deviations in quantity, dimensions, weight, and color.
We are not responsible for the safety of your pet. For example, collars/harnesses and leashes must be adjusted to the size and weight of the animal at the customer's own risk. We would be happy to advise you.
The customer's warranty claims for the sale of used items expire within one year of delivery of the goods. Warranty claims for other items expire within two years of delivery of the goods.
8. Printing errors:
Errors in words and images excepted.
Categories
Quick purchase
Please enter the article no. from our catalogue.
Welcome back!
New productsmore »
Custombox
The box can be changed under bootstrap4/boxes/box_custom.html. Language variables are located in the file templates/bootstrap4/lang/lang_german.custom!
Shipping country
