Privacy Policy

Privacy Policy
1. Information about the collection of personal data and contact details of the person responsible
2. Data collection when you visit our website
3. Cookies
4. Contact
5. Data processing when opening a customer account and for contract processing
6. Comment function
7. Use of your data for direct advertising
8. Data processing for order processing
9. Use of social media: social plugins
10. Web analytics services
11. Tools and other
12. Rights of the person concerned
13. Duration of storage of personal data

1. Information about the collection of personal data and contact details of the person responsible

 
1.1. We are pleased that you are visiting our website and thank you for your interest. Below we will inform you about how your personal data is handled when you use our website. Personal data is all data with which you can be personally identified.

1.2. The person responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Bettina Güttler, An Boerns Soll 80, 21244 Buchholz, Germany, Tel.:04094852738, Email: info@softgeschirr.com. The person responsible for the processing of personal data is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data.

1.3. For security reasons and to protect the transmission of personal data and other confidential content, this website uses an SSL or. TLS encryption. You can recognize an encrypted connection by the string "https://" and the lock icon in your browser line.

2. Data collection when you visit our website

If you use our website for informational purposes only, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (sog. "Server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:
  • Our visited website
  • Date and time at time of access
  • Amount of data sent in bytes
  • Source/reference from which you came to the page
  • Browser used
  • Operating system used
  • IP address used (if applicable: in anonymised form)
Processing is carried out in accordance with Article 6 Paragraph 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to subsequently check the server log files if there are concrete indications of illegal use.

3. Cookies

In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called. Session cookies). Other cookies remain on your device and allow us or our partner companies (Third-party cookies) to recognize your browser the next time you visit (persistent cookies). Where cookies are set, they collect and process, to an individual extent, certain user information such as browser and location data and IP address values. Persistent cookies are automatically deleted after a specified period of time, which may vary depending on the cookie. In some cases, the cookies are used to simplify the ordering process by storing settings (z.B. Remembering the contents of a virtual shopping cart for a later visit to the website). If personal data is also processed through individual cookies implemented by us, the processing is carried out in accordance with Art. 6 para.1 lit. b GDPR, either to carry out the contract or in accordance with Art. 6 para 1 lit f GDPR to safeguard our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit. We work with advertising partners who help us, to make our website more interesting for you. For this purpose, cookies from partner companies are also stored on your hard drive when you visit our website (Cookies from third parties). You will be informed individually and separately about the use of such cookies and the scope of the information collected in each case in the following paragraphs. Please note that you can set your browser this way, that you are informed about the setting of cookies and can decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links: Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Chrome: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Safari: https://support.apple.com/kb/ph21411?locale=de_DE
Opera: http://help.opera.com/Windows/10.20/de/cookies.htmlBei Please note that if cookies are not accepted, the functionality of our website may be restricted.

4. Contact

When you contact us (z.b. via contact form or email), personal data is collected. Which data is collected in the case of a contact form can be found in the respective contact form. This data is stored and used exclusively for the purpose of answering your request or for contacting us and the associated technical administration. The legal basis for the processing of the data is our legitimate interest in answering your request in accordance with Art. 6 Para. 1 lit. f GDPR. If your contact is aimed at concluding a contract, thus, additional legal basis for the processing is Art. 6 para.1 lit. b GDPR, your data will be deleted after your request has been finally processed, this is the case, if it can be seen from the circumstances that the matter in question has been conclusively clarified and provided that there are no legal retention obligations to the contrary.

5. Data processing when opening a customer account and for contract processing

In accordance with article 6, paragraph 1, lit. b, of the GDPR, personal data will continue to be collected and processed if you provide it to us for the purpose of executing a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. Deletion of your customer account is possible at any time and can be done by sending a message to the og. Address of the person responsible. We store and use the data you provide to process the contract. Once the contract has been fully processed or your customer account has been deleted, your data will be blocked in consideration of tax and commercial law retention periods and will be deleted after these periods have expired, unless you have expressly consented to further use of your data or we have reserved the right to further use of your data, about which we will inform you accordingly below.

6. Comment function

As part of the comment function on this website, in addition to your comment, information about the time the comment was created and the commenter name you chose are stored and published on the website. Furthermore, your IP address is also logged and stored. This storage of the IP address is for security reasons and in the event that the data subject violates the rights of third parties or posts illegal content through a comment made. We need your email address to contact you if a third party complains of your published content as illegal. The legal basis for storing your data is Article 6 Paragraph 1 lit.b and f GDPR. We reserve the right to delete comments if they are complained about by third parties as illegal.

7. Use of your data for direct advertising

7.1. Sign up for our newsletter

If you sign up for our email newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your email address. Providing further possible data is voluntary and is used to address you personally. We use the so-called double opt-in procedure to send the newsletter. This means that we will only send you an email newsletter once you have expressly confirmed to us that you agree to the sending of newsletters. We will then send you a confirmation email asking you to confirm by clicking on a corresponding link that you would like to receive newsletters in the future.

By activating the confirmation link, you give us your consent for the use of your personal data in accordance with Art. 6 para.1 lit. a GDPR. When you register for the newsletter, we save your IP address entered by the Internet service provider (ISP) as well as the date and time of registration, in order to be able to understand possible misuse of your email address at a later date. The data we collect when registering for the newsletter will only be used for advertising purposes by means of the newsletter. You can unsubscribe from the newsletter at any time using the link provided in the newsletter or by sending a corresponding message to the person responsible mentioned above. Once you have unsubscribed, your email address will be deleted immediately from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

8. Data processing for order processing

8.1. To process your order, we work with/the following service providers who support us in whole or in part in the execution of concluded contracts. Certain personal data will be transmitted to these service providers in accordance with the following information.

The personal data we collect will be passed on to the transport company commissioned with the delivery as part of the contract processing, to the extent that this is necessary to deliver the goods. We pass on your payment details to the commissioned credit institution as part of payment processing, if this is necessary for payment processing. If payment service providers are used, we will provide explicit information about this below. The legal basis for passing on the data here is Article 6 Paragraph 1 lit. b GDPR.

8.2. To fulfill our contractual obligations towards our customers, we work with external shipping partners. We will pass on your name and your delivery address to a shipping partner selected by us exclusively for the purposes of delivering goods Art. 6 Paragraph 1 Letter b GDPR.

8.3. Use of payment service providers (Payment service providers)

- Paypal
When paying via PayPal, credit card via PayPal, direct debit via PayPal or – if offered - "purchase on account" or "in installment payment" via PayPal, we pass on your payment details as part of payment processing to PayPal (Europe) Sarl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"). The transfer is carried out in accordance with Article 6 Paragraph 1 lit. b GDPR and only to the extent that this is necessary for payment processing.
PayPal reserves the right to provide credit information for the payment methods credit card via PayPal, direct debit via PayPal or – if offered - "purchase on account" or "in installment payment" via PayPal. For this purpose, your payment data will be passed on to credit agencies, if necessary in accordance with Article 6 Paragraph 1 lit. f of the GDPR, based on PayPal's legitimate interest in determining your solvency. PayPal uses the result of the credit check in relation to the statistical probability of default for the purpose of deciding whether to provide the respective payment method. The credit report may contain probability values (so-called score values). If score values are included in the results of the credit report, they are based on a scientifically recognized mathematical and statistical method. Address data is included in the calculation of the score values, among other things, but not exclusively. For further data protection information, including on the credit agencies used, please see PayPal's data protection declaration: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary to process payment in accordance with the contract.

9. Use of social media: videos

Use of YouTube videos

This website uses the YouTube embedding function to display and play videos from the provider „Youtube“, which is affiliated with Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland („Google“) belongs.

This uses the extended data protection mode, which, according to the provider, only starts storing user information when the video/videos are played back. If the playback of embedded YouTube videos is started, the provider „Youtube“ uses cookies to collect information about user behavior. According to information from „Youtube“, these are used, among other things, to record video statistics, improve user-friendliness and prevent abusive behavior. If you are logged in to Google, your data will be assigned directly to your account when you click on a video. If you do not want your profile to be assigned to YouTube, you must log out before activating the button. Google stores your data ( itself as usage profiles for users who are not logged in and evaluates them. Such evaluation shall be carried out in particular in accordance with Article 6, paragraph 1, lit. f of the GDPR on the basis of Google's legitimate interests in displaying personalized advertising, market research and/or needs-based design of its website. You have the right to object to the creation of these user profiles, whereby you must contact YouTube to exercise this. When using YouTube, personal data may also be transferred to the Google LLC servers. come in the USA.
Regardless of the playback of the embedded videos, every time this website is accessed, a connection to the Google network is established, which can trigger further data processing operations without our influence.

In the event of the transfer of personal data to Google LLC. based in the USA, Google LLC. certified for the US-European data protection agreement „Privacy Shield“, which ensures compliance with the level of data protection applicable in the EU. A current certificate can be viewed here: https://www.privacyshield.gov/list

Further information on data protection at „YouTube“ can be found in the provider's data protection declaration at: https://www.google.de/intl/de/policies/privacy

To the extent legally necessary, we have obtained your consent in accordance with Article 6, paragraph 1, lit. a of the GDPR for the processing of your data presented above. You can revoke your consent at any time with future effect. To exercise your revocation, please follow the option to object described above.

10. Use of social media: social plugins

10.1. Facebook plugins with 2-click solution

Our website uses so-called social plugins ("plugins") from the social network Facebook, which is run by Facebook Inc, 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook") is operated.

In order to increase the protection of your data when you visit our website, the plugins are initially deactivated and integrated into the page using the so-called "2-click" solution. You can recognize deactivated plugins because they are highlighted in gray. This integration ensures that when you access a page on our website that contains such plugins, no connection is established with Facebook's servers. Only when you activate the plugins and thus give your consent to the data transfer in accordance with Article 6 Paragraph 1 lit. a GDPR, will you, if your browser connects directly to Facebook's servers, the content of the respective plugin is transmitted directly to your browser and integrated into the page. The plugin then transmits data ( including your IP address) to Facebook. We have no influence on the amount of data that Facebook collects using the plugins. As far as we know, Facebook receives information about which of our websites you have currently and previously accessed. By integrating the plugins, Facebook receives the information that your browser has accessed the corresponding page on our website even if you do not have a Facebook profile or are not currently logged in. The information collected (, including your IP address), is transmitted by your browser directly to a Facebook server in the USA and stored there. When you interact with the plugins, the relevant information is also transmitted directly to a Facebook server and stored there. The information will also be published on Facebook and displayed there to your contacts.

You can revoke your consent at any time by deactivating the activated plugin again by clicking on it again. However, the revocation has no influence on the data that has already been transferred to Facebook.

Facebook Inc., based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which ensures compliance with the level of data protection applicable in the EU.

The purpose and scope of data collection and the further processing and use of the data by Facebook as well as your related rights and setting options to protect your privacy can be found in Facebook's data protection information: http://www.facebook.com/policy.php


11. Web analytics services

Google Analytics

This website uses Google Analytics, a web analysis service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website (, including the shortened IP address), is usually transmitted to a Google server in the USA and stored there.

This website uses Google Analytics exclusively with the "_anonymizeIp()" extension, which ensures that the IP address is anonymized by shortening it and excludes direct personal reference. As a result of the extension, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the USA and shortened there. In these exceptional cases, this processing is carried out in accordance with Article 6, paragraph 1, lit. f of the GDPR on the basis of our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes.

On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services related to website and internet usage. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data.

You can prevent the storage of cookies by setting your browser software accordingly; However, we would like to point this out to you, in this case, you may not be able to use all functions of this website to their full extent. You can also prevent the collection of the data generated by the cookie and related to your use of the website (inkl. Your IP address) to Google and the processing of this data by Google, by downloading and installing the browser plugin available at the following link:
http://tools.google.com/dlpage/gaoptout?hl=de

As an alternative to the browser plugin or within browsers on mobile devices, please click on the following link to set an opt-out cookie, which prevents future collection by Google Analytics within this website (this opt-out cookie only works in this browser and only for this domain, delete your cookies in this browser, need to click this link again): disabled');"href="javascript:gaOptout()">Deactivate Google Analytics

Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which ensures compliance with the level of data protection applicable in the EU.
You can find more information about how Google Analytics handles user data in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

12. Tools and other

Google Web Fonts

This site uses so-called web fonts provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google") to display fonts uniformly. When you access a page, your browser loads the required web fonts into its browser cache in order to display texts and fonts correctly.

For this purpose, the browser you use must connect to Google's servers. This gives Google knowledge that our website was accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and attractive presentation of our online offerings. This constitutes a legitimate interest within the meaning of Article 6, paragraph 1, lit. f GDPR. If your browser does not support web fonts, a standard font will be used by your computer.

Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which ensures compliance with the level of data protection applicable in the EU.

For more information about Google Web Fonts, see https://developers.google.com/fonts/faq and Google's privacy policy: https://www.google.com/policies/privacy/

13. Rights of the person concerned

13.1. The applicable data protection law grants you comprehensive data subject rights in relation to the controller with regard to the processing of your personal data (Rights to information and intervention, about which we inform you below:

- Right to information in accordance with Art. 15 GDPR: In particular, you have the right to information about your personal data processed by us, the processing purposes, the categories of personal data processed, the recipients or categories of recipients to whom your data has been or will be disclosed, the planned storage period or the criteria for determining the storage period, the existence of a right to rectification, deletion, Restriction of processing, objection to processing, complaint to a supervisory authority, the origin of your data if it was not collected from you by us, the existence of automated decision-making, including profiling and, where applicable, meaningful information about the logic involved and the scope and intended effects of such processing affecting you, as well as your right to information, what guarantees exist in accordance with Art. 46 GDPR when your data is forwarded to third countries;

- Right to correction in accordance with Art. 16 GDPR: You have the right to immediately correct incorrect data concerning you and/or complete your incomplete data stored by us;

- Right to erasure in accordance with Art. 17 GDPR: You have the right to request the erasure of your personal data if the requirements of Art. 17 para.1 GDPR are met. However, this right does not exist in particular if the processing is carried out to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, Exercise or defense of legal claims is necessary;

- Right to restrict processing in accordance with Art. 18 GDPR: You have the right to request the restriction of the processing of your personal data as long as the accuracy of your data, which you dispute, is checked, if you refuse to delete your data due to unauthorized data processing and instead request that the processing of your data be restricted if you need your data to assert, exercise or defend legal claims, after we no longer need this data after the purpose has been achieved or if you have lodged an objection for reasons of your particular situation, as long as it is not yet clear whether our legitimate reasons outweigh them;

- Right to information in accordance with Art. 19 GDPR: If you have asserted the right to correct, delete or restrict processing against the person responsible, the person responsible is obliged to inform all recipients, to whom the personal data concerning you has been disclosed, to notify this correction or deletion of the data or restriction of processing, unless, this proves impossible or involves disproportionate effort. You have the right to be informed about these recipients.

- Right to data portability in accordance with Art. 20 GDPR: You have the right to have your personal data that you have provided to us in a structured, to obtain a common and machine-readable format or to request transmission to another person responsible, to the extent that this is technically feasible;

- Right to withdraw consent given in accordance with Article 7, paragraph 3, of the GDPR: You have the right to withdraw consent once given to the processing of data at any time with effect for the future. If we revoke your consent, we will delete the data concerned immediately unless further processing can be based on a legal basis for processing without consent. Withdrawal of consent shall not affect the lawfulness of the processing carried out pursuant to the consent prior to its withdrawal;

- Right to lodge a complaint in accordance with Art. 77 GDPR: You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, without prejudice to any other administrative or judicial remedy, your place of work or the place of the alleged violation if you believe that the processing of personal data concerning you violates the GDPR.

13.2. RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA AS PART OF A BALANCING OF INTERESTS BASED ON OUR OVERWHELMING LEGITIMATE INTEREST, YOU HAVE THE RIGHT AT ANY TIME, FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, TO OBJECT TO THIS PROCESSING WITH FUTURE EFFECT.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL END THE PROCESSING OF THE DATA CONCERNED. HOWEVER, FURTHER PROCESSING IS RESERVED IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE REASONS FOR THE PROCESSING THAT AFFECT YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS PREDOMINATE, OR IF THE PROCESSING SERVES TO ASSERT, EXERCISE OR DEFEND LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US IN ORDER TO CONDUCT DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING. YOU CAN EXERCISE THE OBJECTION AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL END THE PROCESSING OF THE DATA CONCERNED FOR DIRECT ADVERTISING PURPOSES.

14. Duration of storage of personal data

The duration of storage of personal data is measured by the respective statutory retention period (z.B. commercial and tax retention periods). After the deadline has expired, the relevant data will be routinely deleted unless it is no longer necessary to fulfill the contract or initiate the contract and/or we have no legitimate interest in continuing to store it.